Branch Sub-Manager - Operations Leadership in Bali

Join Nusantara Card Semesta as a Branch Sub-Manager and take the lead in overseeing and executing branch operations in the vibrant heart of Bali. This is a unique opportunity to drive operational excellence, manage a dynamic team, and contribute to the growth of our financial services in the island of Gods. As a Branch Sub-Manager, you will be responsible for ensuring smooth day-to-day operations, managing a team of 10-15 employees, and implementing strategies to enhance customer satisfaction and operational efficiency. In this role, you will work closely with the Head Office to align branch activities with the company's strategic objectives.

Nusantara Card Semesta is a leading financial institution in Indonesia, known for its innovative solutions and commitment to customer satisfaction. Our branch in Denpasar is a bustling hub of financial activity, serving a diverse clientele. With a rich history spanning over a decade, we have established ourselves as a trusted name in the financial services industry. We are seeking a dynamic and results-driven professional to join our team and help us continue our journey of growth and success.

As a Branch Sub-Manager, you will be responsible for managing all aspects of branch operations, including customer service, transaction processing, and compliance. You will ensure that all branch activities adhere to regulatory requirements and internal policies. You will also be responsible for training and developing your team to ensure they have the necessary skills and knowledge to deliver exceptional service to our customers.

📋 Tanggung Jawab Pekerjaan

• Oversee and manage day-to-day branch operations to ensure smooth and efficient service delivery.
• Lead and mentor a team of 10-15 employees, providing guidance and support to help them achieve their goals.
• Implement and monitor operational strategies to enhance customer satisfaction and operational efficiency.
• Ensure compliance with regulatory requirements and internal policies.
• Develop and maintain strong relationships with customers and business partners.
• Conduct regular performance reviews and provide constructive feedback to team members.
• Participate in cross-functional projects and initiatives to support the company's strategic objectives.
• Monitor and analyze branch performance metrics to identify areas for improvement and implement corrective actions.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Finance, or a related field.
• Minimum of 5 years of experience in branch management or a similar role in the financial services industry.
• Proficient in using financial software such as SAP, Oracle, or similar systems.
• Strong knowledge of banking regulations and compliance requirements.
• Excellent leadership and team management skills.
• Proven track record of achieving operational excellence and customer satisfaction.
• Strong communication and interpersonal skills.
• Ability to work well under pressure and meet tight deadlines.

🛠️ Keahlian

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