Senior Customer Support Specialist (Fluent English Required)

Indo Inovasi Teknologi · 📍 Bali · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 7000000 - 10000000
Indo Inovasi Teknologi is seeking a highly skilled and experienced Senior Customer Support Specialist to join our team in Bali. This role is perfect for someone who is passionate about providing top-notch customer service and has a strong command of the English language. In this position, you will be responsible for handling customer inquiries, resolving issues, and ensuring customer satisfaction. If you are a problem-solver with excellent communication skills, we encourage you to apply.

📋 Tanggung Jawab Pekerjaan

Provide timely and efficient customer support to enhance customer satisfaction.,Resolve customer issues and complaints effectively.,Maintain accurate and up-to-date customer records.,Assist in the development and implementation of customer support strategies.,Monitor customer feedback and suggest improvements.,Collaborate with other departments to ensure seamless customer service.,Stay updated with industry trends and best practices in customer support.,Train and mentor junior customer support staff.

🎓 Kualifikasi & Syarat

Bachelor's degree in a related field or equivalent experience.,Minimum of 3 years of experience in customer support or a similar role.,Proven track record of delivering excellent customer service.,Strong command of English, both written and spoken.,Excellent communication and interpersonal skills.,Ability to work under pressure and meet tight deadlines.,Familiarity with customer relationship management (CRM) software is a plus.,Knowledge of Indonesian language is a plus.

🛠️ Keahlian

Customer ServiceProblem-SolvingCommunicationCRM SoftwareMultilingualTraining
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