Customer Retention Specialist - Field Canvassing (Pandeglang, Banten)

Astra Credit Companies is seeking a dynamic and results-driven Customer Retention Specialist to join our field canvassing team in Pandeglang, Banten. In this role, you will play a pivotal part in driving customer acquisition and retention by conducting door-to-door canvassing to identify potential customers and convert them into loyal clients. This is an exciting opportunity to be part of a growing company and make a significant impact on our customer base.

As a Customer Retention Specialist, you will work closely with our sales and marketing teams to ensure that our customers are satisfied with our products and services. You will be responsible for building strong relationships with our customers, addressing their concerns, and providing exceptional customer service. Your efforts will directly contribute to increasing customer loyalty and reducing churn rates.

📋 Tanggung Jawab Pekerjaan

• Conduct door-to-door canvassing to identify potential customers and convert them into loyal clients.
• Build and maintain strong relationships with existing customers to ensure their satisfaction and loyalty.
• Provide exceptional customer service by addressing customer concerns and resolving issues promptly.
• Collect and analyze customer feedback to identify areas for improvement and implement corrective actions.
• Collaborate with sales and marketing teams to develop and implement customer retention strategies.
• Utilize CRM systems such as Salesforce to manage customer data and track customer interactions.
• Monitor customer churn rates and develop strategies to reduce churn and increase customer retention.
• Stay up-to-date with industry trends and best practices in customer retention and relationship management.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 2 years of experience in customer service, sales, or a related field.
• Proven track record of achieving customer retention and satisfaction goals.
• Excellent communication and interpersonal skills.
• Strong organizational and time management skills.
• Familiarity with CRM systems such as Salesforce is a plus.
• Ability to work independently and as part of a team.
• Valid driver's license and reliable transportation.

🛠️ Keahlian

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