Customer Service Representative - Bandung

Join Edulab Indonesia as a Customer Service Representative in Bandung and become part of a dynamic team dedicated to delivering exceptional service and support. This role offers a competitive salary, comprehensive benefits, and unparalleled opportunities for professional growth. As a Customer Service Representative, you will be the face of Edulab, handling customer inquiries, resolving issues, and ensuring a seamless experience for our clients. Our office in Bandung is a vibrant hub of innovation and collaboration, providing an ideal environment for you to thrive.

In this role, you will interact with customers daily, using our in-house CRM system to track and manage customer interactions. You will also be responsible for maintaining high levels of customer satisfaction through effective communication and problem-solving skills. Edulab is committed to fostering a culture of continuous learning and development, making it the perfect place for you to grow and succeed.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Handle customer inquiries and complaints via phone, email, and live chat.
• Resolve customer issues efficiently and effectively, ensuring high levels of customer satisfaction.
• Use CRM software to track and manage customer interactions and support requests.
• Provide exceptional customer service by being professional, polite, and empathetic.
• Collaborate with other departments to ensure seamless support and resolution of customer issues.
• Maintain accurate and up-to-date customer records.
• Monitor and analyze customer feedback to identify trends and areas for improvement.
• Adhere to company policies and procedures, ensuring compliance with all relevant regulations.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Bachelor's degree in Business Administration, Communication, or a related field.
• Minimum 2 years of experience in customer service or a related role.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Proficiency in using CRM software such as Salesforce or HubSpot.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Fluency in both English and Indonesian languages.
• Ability to work independently and as part of a team.

🛠️ Keahlian

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