Contact Center Banking Agent - Papua (OAP Preferred)

Join Infomedia Nusantara, a leading provider of contact center solutions in Indonesia, as a Contact Center Banking Agent in Jayapura, Papua. This role is perfect for fresh graduates or experienced professionals passionate about delivering exceptional customer service in the banking sector. As a Contact Center Banking Agent, you will be the first point of contact for customers, handling inquiries, complaints, and transactions with professionalism and efficiency.

Infomedia Nusantara has been a trusted name in the contact center industry since 2005, serving numerous clients across Indonesia. Our state-of-the-art facilities in Jayapura are equipped with the latest technology, including advanced call center software and CRM systems, to ensure seamless communication and efficient service delivery.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints related to banking services with a focus on resolving issues promptly and professionally.
• Process customer transactions, including account openings, closures, and fund transfers, using the bank's core banking system.
• Provide accurate and timely information to customers regarding banking products and services.
• Maintain a high level of customer satisfaction by adhering to service level agreements (SLAs) and quality standards.
• Document all customer interactions and transactions accurately for future reference and compliance purposes.
• Collaborate with the banking team to ensure a smooth and efficient customer service experience.
• Adhere to all security and confidentiality protocols to protect customer information.
• Participate in regular training and quality assurance sessions to improve skills and service standards.

🎓 Kualifikasi & Syarat

• Fresh graduates or professionals with experience in customer service, contact center, or related fields.
• Proficient in using CRM systems and call center software, such as Salesforce, Zendesk, or similar.
• Strong communication skills, both written and verbal, in Indonesian.
• Ability to work under pressure and meet tight deadlines.
• Willingness to work in a dynamic and fast-paced environment.
• High school diploma or equivalent. Bachelor's degree preferred.
• Preferred: Experience in the banking sector or familiarity with banking products and services.
• Preferred: OAP (Orang Asli Papua) status.

🛠️ Keahlian

Lowongan Terkait