IT Merchant Support Specialist (Mandarin Speaker) - Fintech Industry

Join Easylink, a leading innovator in the fintech space, as an IT Merchant Support Specialist with Mandarin language proficiency. This is a unique opportunity to be part of a fast-growing payment industry team, supporting international integrations in a dynamic and innovative environment. Based in Jakarta Barat, you'll work closely with our global partners to ensure seamless merchant onboarding and support.

As an IT Merchant Support Specialist, you'll be the bridge between our technical team and our merchant partners, leveraging your Mandarin skills to facilitate smooth communication and problem resolution. You'll use tools like Zendesk, Salesforce, and Stripe to manage merchant inquiries, troubleshoot technical issues, and provide exceptional customer service.

This role offers exciting growth opportunities in the rapidly evolving fintech industry, with the chance to work on cutting-edge payment solutions and contribute to Easylink's mission to make financial services accessible to everyone.

📋 Tanggung Jawab Pekerjaan

• Provide technical support to merchant partners, resolving issues related to payment processing and integration
• Facilitate smooth communication between Easylink's technical team and merchant partners using Mandarin language skills
• Manage and track merchant inquiries and support requests using Zendesk and Salesforce
• Troubleshoot and resolve technical issues related to payment gateways and APIs
• Assist in merchant onboarding, ensuring compliance with Easylink's policies and procedures
• Monitor and report on merchant support metrics and KPIs
• Stay up-to-date with industry trends and best practices in payment processing and fintech
• Collaborate with cross-functional teams to continuously improve merchant support processes

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or related field
• 3-5 years of experience in IT support, customer service, or a related field in the fintech industry
• Proficient in Mandarin language, both written and spoken
• Familiarity with payment processing systems, APIs, and fintech platforms like Stripe, PayPal, or Alipay
• Experience with CRM and ticketing systems like Salesforce and Zendesk
• Strong problem-solving and analytical skills
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced, dynamic environment

🛠️ Keahlian

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