IT Service Management (ITSM) Specialist - ITIL 4 & ServiceNow Expert
Join NYGC Services, Inc. as an IT Service Management (ITSM) Specialist and play a pivotal role in transforming IT service delivery through best-in-class practices. Based in the vibrant hub of Canggu, Bali, this hybrid position offers the perfect blend of remote work and in-office collaboration, allowing you to leverage your expertise in ITIL 4 and ServiceNow to drive operational excellence.
As an ITSM Specialist, you will be responsible for managing and optimizing IT services, ensuring high availability and reliability. You will work closely with cross-functional teams to implement ITIL 4 best practices, utilizing ServiceNow to streamline service management processes. This role is ideal for professionals seeking to make a significant impact in a dynamic and innovative environment.
📋 Tanggung Jawab Pekerjaan
- Implement and manage IT service management processes according to ITIL 4 framework.
- Utilize ServiceNow to create, manage, and resolve incidents, requests, and problems.
- Monitor and report on service performance metrics to ensure SLAs are met.
- Collaborate with IT teams to identify and resolve service issues proactively.
- Develop and maintain service catalogs and knowledge bases.
- Provide training and support to end-users on IT service management.
- Continuously improve IT service delivery through process optimization and automation.
- Ensure compliance with IT policies and regulatory requirements.
🎓 Kualifikasi & Syarat
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Certified ITIL 4 Foundation or Practitioner certification.
- Experience with ServiceNow (minimum 3 years).
- Strong understanding of IT service management principles and best practices.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced, dynamic environment.
- Fluency in English (both written and spoken).
- Experience in a similar role in a multinational company is a plus.
🛠️ Keahlian
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