Guest Service Agent - Luxury Resort in Bali

Join Adiwana Warnakali, a premier luxury resort in the heart of Bali, as a Guest Service Agent and become the face of exceptional hospitality. Nestled in the breathtaking landscapes of Nusa Penida, this role offers a unique opportunity to create unforgettable experiences for our discerning guests. As a Guest Service Agent, you'll be the first point of contact for our guests, ensuring their stay is seamless and memorable.

At Adiwana Warnakali, we pride ourselves on delivering world-class service. Our resort is renowned for its stunning views, pristine beaches, and unparalleled amenities. By joining our team, you'll be part of a community that values excellence, creativity, and a deep appreciation for the natural beauty of Bali.

📋 Tanggung Jawab Pekerjaan

• Greet and assist guests upon arrival and departure, ensuring a warm and welcoming experience.
• Provide exceptional customer service through phone, email, and in-person interactions.
• Handle guest inquiries and concerns promptly and professionally, resolving issues to the guest's satisfaction.
• Assist with guest check-in and check-out processes, including room assignments and key management.
• Coordinate with various departments to ensure smooth operations and timely service delivery.
• Promote resort amenities, activities, and special offers to enhance the guest experience.
• Maintain a clean and organized guest service area, ensuring high standards of cleanliness and presentation.
• Participate in team meetings and training sessions to stay updated on resort policies and procedures.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in a customer service or hospitality role.
• Excellent communication and interpersonal skills, with the ability to engage with a diverse range of guests.
• Proficiency in English, both written and spoken, is a must. Knowledge of local languages (Bahasa Indonesia) is a plus.
• Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
• Familiarity with guest service software such as PMS (Property Management System) and CRM (Customer Relationship Management) systems.
• Ability to work well under pressure and in a fast-paced environment.
• Enthusiasm for luxury hospitality and a passion for creating memorable guest experiences.
• Valid ID and the ability to work in Bali, including compliance with local employment laws.

🛠️ Keahlian

Lowongan Terkait